AS will give pushback if the computer says “no” when doing a BP scan at their lounges. They insist that only the FF account number on the BP can be used to determine access. We had an issue with access trying to enter the AS lounge at JFK. At the time, my partner’s OW status pulled up as Ruby, even though she was BA gold, so were refused access. She showed her BA digital card that indicated OWE. She was informed that she had to use the membership number on the BP and not the card. We explained that the number on the card DID match the number on the BP!

What was especially annoying is that prior to traveling, we knew of the Ruby issue, so had reached out to BA to tie up with the OW liaison desk and AS to let them know my partner was OWE and there was a note placed on the reservation.