Originally Posted by
mmh_
Thanks; how does the calculation work for award tickets? The tariff details are unclear as to what was the amount paid for avios/fare/taxes, so I'm unsure as to what would count towards the 75%.
It's not a refund, it's a penalty for the airline.
So 75% of the avios and 75% of the cash portion.
So say you paid 20k avios + 200€. You get 15k avios and 150€ in compensation.