Originally Posted by
Kacee
That would be two flat-out lies in a single call. Very impressive.
Originally Posted by
Kacee
It's a DOT violation and it is not the official policy. They just don't train their cs agents properly.
Source please.
Originally Posted by
Kacee
Award tickets are refundable, except that per the thread topic, the partner booking fee is nonrefundable after 24 hours. But if you change, rather than cancel, the fee gets applied to the new reservation.
Apparently so, a second take on it here:
https://www.flyertalk.com/forum/alas...l#post36837318
Originally Posted by
Flying for Fun
The easiest way is to change your existing reservation online. It will also preserve the $12.50 booking fee.