Originally Posted by
baburai
I had a First Class award booked with AS miles on AA metal. The flight got cancelled due to weather (strong winds in NE). The AA agents at the starting airport put me on a flight to a different airport 2 hours away by car from my original destination, but in economy as they did not have any first class space.
While I am happy to reach my destination the same day, I feel like I paid AS miles for a First Class award, but only got economy.
Has anybody else faced this? Any way to request for a refund of the difference in points AS? Or maybe from AA?
you’ll have to deal with AS, who will in turn deal with AA; both AS and AA will send you a couple emails stating that they are communicating with each other, and then there will be radio silence
on 30 Jan and 5 Feb I wound up cancelling AS awards on AA metal (Y/PE TATL and F domestic, respectively) after AA had control of the ticket, and have not yet seen the miles reinstated for either … of course the miles for both my last-minute rebookings were deducted immediately, and since I’m out of the country again I haven’t had time to cuss and discuss with AS CS to get to the bottom of the matter