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Thread: To split or not to split PNR
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Old Feb 16, 2025 | 9:45 pm
  #172  
jsloan
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Originally Posted by 757CO
I’ve got an upcoming PNR w/ 3 pax seated in PP and using an instrument waitlisted to Polaris. Does anyone know if it’s standard United policy to skip over entire PNRs if the pax total is larger than the remaining seats (ie., 3 pax but 2 J remaining) or gate agents will split the reservation to accommodate the upgrades for 2/3?I keep getting mixed messages from United customer service on what will happen at T24.
At T-24, the reservation will be split and they will clear passengers individually.
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