Originally Posted by
funes
I am happy to announce that after complaining in person at the hotel, they reviewed their system and - without my having to talk to Amex again - Amex has now awarded me the statement credit for 2024 and the new charge for 2025 coded normally as a Hilton Resort.
Same here - I complained to Amex 1x via chat, spoke to the hotel 1x - and then waited. On Feb 8 the credit appeared for my Xmas stay. I thought I was going to have to yell via phone (not chat) but eventually it appeared. Likely because enough of us complained to the hotel and Amex. Anyway, check your statement credits all - issue may be resolved for all now.