We will have to wait for the next big industry downturn for it to improve for customers. There have been too many mergers allowed. Less competition has led to the devaluation. Customers have little choice compared to 20 years ago. Delta is the worst out out of the Big 3 when it comes to devaluation. From lounge access to mileage redemption Delta is the worst for customers. I am glad I don't live in a Delta hub city, or a city reliant on Delta.