Originally Posted by
Romanianflyer
Seems like OP has indeed done exactly that, as this appeared today in the Netherlands' biggest newspaper:
https://archive.ph/sDjHt
(archive.org link to bypass the newspaper paywall)
To quote the article, the company
HMSHost which is in charge of staffing those outlets has confirmed the incident. An airport representative said that "appropriate action has been taken" to "the traveller's satisfaction". I hope for OP that this is indeed the situation and the case is now closed for him?
I'm not wanting to cast any judgement at anyone involved, but unlike others commenting here I won't be surprised if the full account of OP was indeed true, knowing how bad and even outright aggressive Dutch customer service can be, especially when it involves cheap labour contracted through intermediaries (and I'm saying this as a native Dutchman).
[ mod edit]
From the article:
"According to HMSHost, discounting is part of normal business operations. “The customer did not follow directions, then irritation ensued,” [the spokesperson] said.
(...)
The situation has since deteriorated so much that [Neo X] is no longer being served at the branch on G Pier when the employee in question is at work. There is no other option at this location in the airport at the very early time he travels because the bar there is not yet open. “Unfortunately, I have to rely on this store because they also have the food I can tolerate there. On Tuesday I had to get the on plane on an empty stomach, because the employee who hit me was at work.” According to HMSHost, the decision to no longer serve [Neo X] at the store is in line with internal procedures, but they say they still would like to resume service to [Neo X] eventually."