FlyerTalk Forums - View Single Post - Concierge Service – Expectations & Experiences (The Good, The Bad, and The Ugly)
Old Feb 12, 2025 | 2:23 pm
  #291  
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Originally Posted by MaxFlying
I am flying HEL-FRA-YYZ in a couple of weeks. Slipped back to E50MM from SE. Paid J ticket.

One hour 15 mins connection in FRA (all AC ticket) which makes me a bit nervous. Is it likely the concierge will be monitoring if I look like missing the FRA-YYZ? Guessing there is not much else I can do in advance. Its one of the few cases where I would love to be met at the plane door.
If the first flight is on time, 75 minutes at FRA should be OK.

In the last few years, we have had situations at FRA where our incoming flight got delayed. While concierges there are normally pretty good, at least in recent years I don't recall ever being met at the plane door. Especially of course in the not unusual situation whereby the plane parks at a remote location and you get bussed.

In one instance the concierge came to grab us at passport control and we made it. In another case, they rebooked us from the (now gone) nonstop to YYC, via YYZ.

Just checked, we are going through FRA nd YYZ again in two weeks. 85 minutes connection. On the last YYZ flight of the day...
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