Originally Posted by
abligh
I simply put all the information they could possibly need in the first email, and then ignore the autoresponse. This seems to work.
It used to work
For the past few months I counted seven instances of me submitting a detailed and accurate request for GGL redemptions which were simply ignored
On a couple of occasions I endured the phone system and additional 4-5 phone calls -often almost hourlong- to confirm the availability, wait fir revenue management, re-provide my credit card codes or other details, which were entered by them in error and other amenities
But the complete ignoring of the emails by the team led to what the ultimate goal
could have been: I failed to use 4 (four) redemption certificates last year
Except I bought business and First on another carrier/alliance so maybe not that great of a commercial result