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Thread: Advice on escalating customer service issue that has been languishing for 2 months
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Old Feb 10, 2025 | 4:41 pm
  #39  
Intl359Widget
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Originally Posted by pbr6891
Bonvoy told the property that it was a 0$ cert because it was no show ... which seems crazy : the hotel being the entity that would be hurt in a real no show case ..

Now I am keeping an eye on my Bonvoy account : are they going to substract some more points to create a new cert with a value to pay the property ...
That's rubbish but in all fairness the hotel was part of the problem so it's up to Bonvoy to fix this because if it was truly a no show you would have been refunded the points and forced to pay a penalty cost for said no-show.

This doesn't make any sense to be honest.
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