FlyerTalk Forums - View Single Post - Advice on escalating customer service issue that has been languishing for 2 months
Old Feb 10, 2025 | 4:36 pm
  #38  
pbr6891
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Join Date: Jul 2003
Location: ASHBURN,VA,USA
Programs: UA 1K3MM, Marriott Lifetime Titanium , Hertz PC
Posts: 427
Bonvoy told the property that it was a 0$ cert because it was no show ... which seems crazy : the hotel being the entity that would be hurt in a real no show case ..

Now I am keeping an eye on my Bonvoy account : are they going to substract some more points to create a new cert with a value to pay the property ...

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