Originally Posted by
papa_chat
stupid qgestion : let’s assume his first plane was late, so he missed the connection with or without concierge
would AF have refunded the concierge?
…
This isn't the AF concierge service, so I doubt it. Let's not even talk about AF's concierge service since out of 6 times we tried using it, twice they didn't even show up.
These services, IMHO, are a great insurance for short connections because the right service and agent can really get you through quickly. They are also really good for those who don't have familiarity with the airport. But I also think that such a service should be provided by AF by default to Ultis at CDG during short connections. After all, the money I spend on these services, perhaps I'd spend more on flying with AFKL.
Originally Posted by
San Gottardo
i’m obviously very happy for you that you enjoy the service and make your connecting flights. On the other hand, I do hope that not too many of us book and pay for the service, but instead keep on pressuring flying blue to provide reliable assistance in the case of short connections. We really shouldn’t be paying for this. When too many of us do, they will not feel the need to offer that service as a status benefit - when in fact they really should!
I am fully with you on this. This is one of the reasons I've taken my business away from AF's concierge service to a third party. I am not going to give AF money for something (1) they should be doing anyway for Ultis (2) they deliver an inferior experience on for more money.