Greetings,
Been busy posting on the SPG Advisory Board these days so it is fun to be back on Flyertak a little more lately.
I am sorry to hear there were some problems with your past stays.
Very surprising.
There are certain select hotels in the Starwood galaxy that I have the highest regard for.
One of those properties is "The Sheraton on the Park" in Sydney.
As a matter of fact for the many years I have been a guest of this hotel I have watched Starwood take a good hotel
(previously Sheraton Club International) and just continue make it that much better.
Like any hotel there are certainly going to be those bumps along the road.
I have always found this property to have extrodinary concern and respect for ALL SPG guests.As well as full integrity of the SPG program and benefits.
It was my hope a few years ago that the hotel would come back to the US and teach a few of the North America properties how to handle & take care of business.
The management at Sheraton on the Park has also been amazing to me and passionate about delivering the best performance standards possible.
In the past my room type was upgraded to a suite weeks before arrival.
You could see it right in your emailed copy of the reservation.
When I booked last minute the front lines still did everything possible at check in to get me the best available room in the house.Apolgizing for having other Platinums alraedy blocked in available suites.I couldn't ask for more then that.
Maybe that has since changed.
The Executive Club floor folks have also been exceptional.
I had the honor on my last stay of being taken on a private tour of the Club Lounge during the reconstruction when it was closed.
All I could see was concrete and dust
Can't wait to see the finished product.
All the the above that I stated reflects numerous experiences from 1999 to 2003.I missed 2004 last year for the first time ever.
I will be there in the next few weeks and will report if anything has changed.
Simply can't wait to return suite or no suite.
It will be like looking after old friends to see what they are up too.
A great location and a classic hotel.
It always remains on my top three list anytime in Sydney. :-: :-: :-: :-:
I hope that never changes. Cheers All