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Thread: Advice on escalating customer service issue that has been languishing for 2 months
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Old Feb 10, 2025 | 8:30 am
  #36  
pbr6891
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Join Date: Jul 2003
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Quick -POSITIVE- update received over the weekend from the Renaissance ...
They have decided to go forward with refunding the credit card charge that my guest had to pay
and they will continue resolving the issue with getting a certificate from Bonvoy based ont the points taken from my account.




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