Originally Posted by pbr6891

The names were not on the reservation initially because i made the reservation -ONLINE- and when you do that you can only specify the number of guests (which I did) but not the names ....
To put the names you need to call which i did a few days later ...

I know now (from this thread) that I should have called upfront for everything : reservation (property, dates ) and add the guest names when it is going to be a gifted reservation ..

Yes I screwed up for not knowing the rules ... but I talked to 5 different bonvoy employees and the front desk at the property and -NONE- seem to truly understand what was going on let alone fix it ...

As I have stated to Bonvoy in my initial complaint .. over 30 yrs. / 3000nights there has been occasional screw ups ... but once a problem occured it never took more than i call / email to get a sensible resolution ...

pbr6891 ...