Originally Posted by peagreenid

I have tried for 3 days to use my Delta Reserve Companion Certificate for flights for December 2025. I actually found several options but every time that I selected the return flight the booking window would close and I would get a screen that stated I may not be following the rules of the certificate or the flight was no longer available. I would log out and log back in and try again I could see the flight I wanted but had the same problem. Each time I tried it, there appeared to be less and less options available. The flights were (I) First Class both directions. I don't believe the system would show flights at all, if they didn't actually fit the terms and conditions of the ticket and there were always more Main Cabin and C+ options than first class. I tried several different flight combinations to and from different airports and even though I found flights I had the same problem when I tried to book them.

I wrote down the flights that I was most interested in and called into the Amex Companion Certificate helpdesk and the agent pulled up the exact same flights while I was on the phone and was able to book them. Is this an ongoing issue? Something new? I have never had this problem previously. It is difficult trying to find dates available to use the passes for first class seats, I just don't understand why they have to throw out more curveballs to make it harder.