FlyerTalk Forums - View Single Post - Advice on escalating customer service issue that has been languishing for 2 months

Feb 7, 2025 | 3:16 pm

#15

Steve M

Join Date: May 2000

Location: Houston, TX, USA

Programs: UA Platinum, AA Lifetime Platinum, DL Platinum, Honors Diamond, Bonvoy Ambassador, Hertz Platinum

Posts: 8,179

Quote:

Originally Posted by Ryansox

I thought Marriott changed the gifting a points stay a few years ago. You can’t just call and add guest names and say you are gifting a points stay it has to be booked via the reservation customer service. https://help.marriott.com/s/article/Article-22282

The link contains contradictory information: After saying that you must call in to make a gifted award reservation, it then goes on to say "If a Member makes an Award Redemption Stay reservation first, they must contact Member Support to then add the recipient's name." That certainly implies that the process that the OP used is acceptable.

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