Originally Posted by
J343
The seat did not recline so had to be manually be reclined by the crew but only after the meal services which meant I wasn’t able to get some rest. IFM advised me to get in contact with customer services for compensation.
That's poor on their part (the crew). The IFM has the ability and should log this for you. I've had two onboard reports recently and both times the IFM came up to me and said 'I've logged this, allocated 10,000 points, you should hear automatically within 48 hours'
As the IFM authorises this, BA simply allocates it and then closes the case. Always get the IFM to report a case for you, whilst flying. If they do not, anyone could simply put in a case for 'issue with my seat' and it's likely to be closed.