FlyerTalk Forums - View Single Post - Advice on escalating customer service issue that has been languishing for 2 months

Feb 6, 2025 | 11:42 pm

#5

dayone

Moderator: Alaska Airlines Atmos Rewards

Join Date: Feb 2005

Posts: 13,589

Quote:

Originally Posted by Marriott Bonvoy Lurker II

Hi pbr6891,

Please accept our sincere apologies for the inconveniences you have come across.

[...]

Christina Z
Specialist, Social Media Care
Marriott International

I'm not sure an apology is necessary, except perhaps from the OP to the hotel and Marriott CS.

Quote:

Originally Posted by pbr6891

Thanks , i didnt realize those were the rules

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