Originally Posted by
goodeats21
On the website, it is pretty prominent on the upper right part of the webpage, during the checkout process.
The cart ID was how the web support desk helped push through reservations that the website hung up on. I am doubtful that the regular call center staff will provide anywhere near the help that web support used to.
I would love to be proven wrong, but I envision a lot of "Sorry, the computer won't allow it to be ticketed", when web support was most often, "Sure, let me push this through for you".
So, I totally predicted this one. Trying to purchase an itinerary and got the "unable to process your request" error message. Called the "1k Desk", gave them the cart ID, and was told "This has other airlines on it. We can't ticket this".
(Pretty simple business class roundtrip to Singapore with ANA segments). Put on hold for 10 minutes, same answer.
I gave up. Will spend my $6k on a better airline.