Originally Posted by
kumarshah
BRG with Super.com rejected with below note:
According to a recent review of rate offers presented at the specific comparison source described in your claim, we are unable to confirm that reservations are consistently received by our hotels. Guests often arrive to find no reservation at the hotel as expected. While it may appear that your reservation was completed successfully, not all reservations appear in our system. Due to this inconsistency, rate offers appearing on this comparison source are considered invalid, and we are unable to approve any claim using this site as a comparison.
As part of our terms and conditions, sites that do not pass reservations to the Marriott Central Reservation System (CRS) for confirmation are not eligible for the Best Rate Guarantee. Please see the ‘Applicable Rates’ section in our terms and conditions at the address listed below.
The denial reason was bogus. They should say that it is not a publicly available rate because you need to give them a phone number to receive the offer.