Originally Posted by mikeFT

As a sidenote, the website really does provide a terrible user experience, as others have mentioned. Awards that appear before logging in get immediately reduced after doing so, with no acknowledgement. Rooms and rates appear in the results and disappear when selected, then reappear in the results when going back and refreshing, but disappear again when selected. Rooms that go all the way through to payment processing, then they say the award level changed and you must acknowledge the new award (which is the same as it was previously) and when you click to proceed it loops back to the same failure message - but charges your card on every attempt. It's just really poorly-implemented and I agree that you really need to value those returns to make it worth using. In many cases, I still do. But man...