Originally Posted by
Gaucho100K
Has anybody had luck using the generic
[email protected] email that is listed atop this thread....? I still waiting out on my second round claim with my Samsung.com purchase that was incorrectly clawed-back and am only getting the usual canned response of "sorry but you still have to wait" bla bla bla nonsense and the weeks keep on going by..... needless to say, no resolution, no miles and LPs credited and not even a formal response.
There has to be a way to escalate this other than going to the BBB, will AAdvantage customer service even take a look at this situation......?
Thanks
The dispute is between the agency (Cartera) and the merchant that owes Cartera the commission. AA has no relationship whatsoever with the merchant and can't make them pay/repay the commission. I wouldn't hold out too much hope on getting any help that way, except maybe some sympathy miles on the general complaint that the commission-to-miles model can be frustrating sometimes, occasionally gamed by merchants and sometimes subject to both merchant and customer error alike. It can't hurt anything to ask, but I really couldn't hold it against AA if they didn't do anything because they really don't have a role in that case. Just IMHO.