Originally Posted by
Mwenenzi
What is your route?
Those QF reps may be outsouced baggage handling and checkin. All QF lounges are out sourced and not operated by Qantas, so f&b only. Large AU airports can have a QF service desk. Ticketing issues are something that airport people in QF uniforms may not do. Ticketing is a separate functon. At some QF airports thay tell you to phone Qantas if any problems. QF phone agents in Manilia, Fiji, Capetown, Auckland and Hobart. You will not get to talk to Hobart:-for QF top teir only.
But senior QF managament contine to get big $$$ bonus.
Passing through OSL, HEL, SIN, HND, SFO, LAS and DFW. At least SIN, HND and SFO have some kind of QF ticketing-(ish) presence. As for the rest of the segments: in my experience, AY tends to be okay about day of departure stuff when it's under airport control. Hopefully all will be fine
Departure is in a few weeks, so very little time for sched changes, and I don't currently plan on making any notable changes to the ticket, so should be okay.
Curious if Oneworld Emerald status non-QF gets me through to a decent contact center? - Or am I a mere mortal with QF?