Originally Posted by Wolkenwandler

Thank you for your response. In my situation, Iberia classifies the Economy Flex fare from FRA to HKG as a discounted Economy ticket. If it were considered a full Economy fare, I should have received 400 Elite points instead of only 100. This discrepancy has left me short of the Elite points needed to upgrade to OW Emerald. Could you please advise which airline I should contact regarding this issue? Thank you.