Originally Posted by
matmatlr
Can’t agree more
Especially when AF justifies the fact that ground escort can’t be granted because of lack of personnel.
By paying, additional staff suddenly pops up
Indeed, we were all shocked when this started.
Originally Posted by
matmatlr
I asked several times when I had tight connections because of 1st segment delay and TA always told me they would ask for it but no one showed up in CDG
So I stopped asking for it…
Same for me. They did it sometimes at the beginning of Ulti (and it was part of the “promised” benefits), but it didn’t last long.
Originally Posted by
matmatlr
Ulti is definitely not perfect with a lot of room for improvement but being HON for a few years, I agree with San Gottardo feedback
TMHO, the main focus for Ulti should be ground service optimization.
Originally Posted by
matmatlr
Which to be honest is fine for me as I can’t expect having a ground escort each time I’m in CDG
However, when you have super tight connection due to Irrops and you might miss your 2nd flight, we might expect some ground assistance
Originally Posted by
San Gottardo
Exactly! Having people not miss a connection would also be a major selling point!
Absolutely. This should be the main focus point and a big game changer for Ulti.
Originally Posted by
Storizontal Habilizer
What is cheaper for the airline? Offering ground assistance or paying out duty of care + EU261 in case of IRROPS? I'm sure somebody in the back office is doing the math
I am sure no one has made the math, because if it was done, it’s a no brainer especially if you include the customer satisfaction (or dissatisfaction) in the equation. And it can become a major factor for choosing AFKL.