Originally Posted by
feederflight
It is about consistency and a reliable delivery of service. Ultimate is delivering an incredibly inconsistent product, by comparison. A lot of (mostly empty) promises and at the end it is only the TA team that is making a noticeable difference.
Example:
Why for gods sake is anyone at AFKL even bothering to ask for any preferences all the way down to the preferred beverage if they are not being followed through in about 99% of the flights. Better drop such ridiculous questions altogether and don't bother at all. DO NOT create a level of expectation you are neither capable nor willing to deliver.
I do not need anyone to bring me my favorite drink upfront (I am usually carrying a few bottles of water in my backpack), but if you are bothering to ask, follow through.
Ok, I get it. I’ve never looked at things that way, but I share the sentiment of them making a lot of noise around less substance (form over content - a very French thing). To be fair, content has improved very substantially over the years, but there always is that sense of vague promises - mirrored by the vague instructions to crews (“Give them special treatment “).
And still, I feel that HON isn’t much better these days.