Has anybody had luck using the generic [email protected] email that is listed atop this thread....? I still waiting out on my second round claim with my Samsung.com purchase that was incorrectly clawed-back and am only getting the usual canned response of "sorry but you still have to wait" bla bla bla nonsense and the weeks keep on going by..... needless to say, no resolution, no miles and LPs credited and not even a formal response.

There has to be a way to escalate this other than going to the BBB, will AAdvantage customer service even take a look at this situation......?

Thanks