Hi,

I recently booked a reward flight (Business Class) from UK to Kuala Lumpur, I had to book it bang on midnight when the seats were released as they go very, very quickly, I used my Companion Voucher by mistake when I meant to use my Barclays Cabin Upgrade Voucher.

The issue with this is - Barclays Cabin Upgrade Vouchers can only be used for flights starting in the UK, whereas my Companion Voucher could be used for the return flight.

I rang the Bronze BA executive club support number, but the support agent wasn't very helpful (and didn't seem that knowledgeable). She said my only option was to cancel the booking and rebook it - with the risk the flight may go before I get it again.

I'm more than happy to pay an admin fee to change the voucher on the booking. Has anybody ever successfully done this? Should I try calling BA again and hope for a different support agent? Or am I out of luck? The return flight I want to book will be released in four days time.

Any advice would be gratefully received, thank you.