Originally Posted by
IluvJetAirways
I booked a stay at the Kimpton Vividora yesterday through Amex THC. I don't see it showing up in my IHG account and when I contacted IHG they told me that the rate was through expedia and thus it is non-qualifying (which according to them also means I get no status recognition). They said I would be able to view the reservation in the IHG app, but not add it to my account.
They're saying also that even if I went through Virtuoso I would still be non-qualifying (for points) and also would not get status recognition... Am I missing something?
Amex THC is generally non qualifying with all the chains although I imagine some hotels may still give status benefits and points on those bookings. Most likely the customer service agent is confused about Virtuoso. Virtuoso and similar travel agent rates are effectively the travel agent making your reservation directly with the hotel. Although I would imagine with IHG in the vast majority of circumstances it makes more sense to book via IHG Destined than Virtuoso.