Originally Posted by
JD1905
I've had similar situations with a number of airlines - not a single one of them has been open and transparent with regards to compensation entitlement. In my opinion it is more of an industry problem than something specific to British Airways. Thankfully MCOL and CEDR allow for a clear process and it's never worth getting worked up and frustrated about things like this.
I agree, in my experience this is not just BA, but I do think IAG are "special" in their recent approach to customer service. With budget airlines you know what you are getting but most IAG brands purport to be better. IAG used to be our preferred supplier but following several bad experiences (including with Iberia: who is IAG's CEO now?) and the onbusiness debacle, they are now my personal and company least preferred supplier. Yes, their profits are up but as an (indirect) investor this is not what is required for sustainable performance. This article sums up my views:
https://www.telegraph.co.uk/business...s-share-price/