Originally Posted by rezmike

FYI I just finished speaking with Amex about my Fontainebleau reservation I had booked on 1/9 not showing as 5x points, not triggering the $200 FHR credit and being posted on my CC statement as "Fontainebleau" instead of "AMEX". They stated there is a known issue with pre-paid hotels on their site that they are investigating and hoping to have a fix implemented early next week. Today I cancelled and re-booked (better rate) and the new reservation now correctly shows as Amex Fine Hotesl and Resorts. Will update once I see the FHR credit post / 5x points.

Originally Posted by jdecked

I'm in almost the exact same situation as you are – Fontainebleau booking on 1/9, posted on CC as "Fontainebleau" instead of "AMEX Travel". Regrettably, my stay already took place, so there's no rebooking to be had for me.

I contacted Amex through their website chat and, while the rep seemed extremely lost (it's currently 10pm PT, I may have been connected to an offshore rep), they were able to give me the extra 4x points (plus the initial 1x already posted, for an accurate total of 5x) which they said would post in 0-24 hours.

Rep also mentioned they put in a request for the $200 credit to be applied and that it could take up to 5 business days to be reflected. Will update once the points + credit post (or after 5 business days if they don't). Big kudos to FT – what a great place where I can find the one person in the world somehow in almost the same situation.

Edit, 20mins later: points posted.