Originally Posted by
paulaf
It was locked but now unlocked and OK in the browser. Then tried app and its working now, many thanks, is that a known fix?
I can't say that it is a known fix. The app is very limited in what it does and the error messages it gives
using the website helps you potentially get more information, about the problem which helps identify what you need to do to fix it.
had you got the same error message on the app that you got on the website, i suspect you could have fixed it more quickly