Recently took DEL-LHR in CW Suites, but IFE didnt work. FA promised to take my information and confirmed on iPad that issue was written up and said I would get a response in a week. Nothing arrived. So tried to submit a case online, but keep getting errors as I get to last page and hit submit. Any tips to get around this when filing at https://www.britishairways.com/trave...laims/public/?