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Old Jan 28, 2025 | 3:51 pm
  #4  
Aussienarelle
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Originally Posted by WineCountryUA
This has happened to me a couple of times in 2023.
see UA Upsell Offers to Business/First at Purchase and Day of Departure (TOD) [Archive]

In both cases the offer persisted for weeks and after multiple HUCA's I was eventual able to get a supervisor to honor the offer.
My mantra was -- Offer made, Offer accept (and paid), Offer reneged!! You can not do that. It was no a stale inventory issue as it persisted for weeks.
Did submit a DOT complaint on the second instance but after multiple HUCA got the issue "satisfactory" resolve and never received a UA DOT response.

One of the most unsatisfactory interactions I have had woth UA in 40 years+
I do not have as much persistence as you, but did ask the Chat agent to escalate to their supervisor for forwarding to IT and Legal.

Separately have you seen availability of PlusPoints upgrades but no mileage upgrades? It makes no sense to me since both cone out of the PZ bucket.
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