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Thread: British Airways Downgrades First Class to Business Class and Fails to Refund
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Old Jan 28, 2025 | 2:11 pm
  #4  
corporate-wage-slave
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Welcome to Flyertalk and welcome to the BA Forum.

You may want to have a read of this thread and its wiki, which refers to downgrading and the Mennens rule.
https://www.flyertalk.com/forum/brit...uk261-apr.html

But yes, at 8 weeks just go to CEDR and claim Mennens that way. At the moment the Customer Service facilities of BA have deteriorated very badly due to a botched implementation of Salesforce and the loss of key staff.
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