Originally Posted by
David777
British Airways promised to refund the difference between the First Class and Business Class fares, which is standard practice in such situations. However, despite repeated assurances from their customer service team, over a month has passed, and we have yet to see any refund.
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Unless this was a BA flight that was neither to nor from the UK, then the standard practise is not a refund between the fares, but that UK261 applies and the passengers are entitled to reimbursement of 75% of the fare ( assuming flight distance > 1500km ) - do not accept just a refund between the fares and don't accept that this would be standard practise
If this was the entire one way journey, then 75% of the one way fare is due - if there were any connecting flights then use the percentage of flight distance downgraded
You don't need to lodge a formal complaint, just initiate a claim with MCOL or , if > 8 weeks, go, if preferred, to CEDR