On my first night at bedtime I discovered the sheets had not been changed after the previous guest left. No housekeeping available given the hour (Hampton). I remade the bed myself. I did not ask for compensation but at checkout the front desk insisted. It’s a particularly well run and well maintained location.

At a Doubletree (different location) the lock on my room did not lock. Maintenance could not fix it. It was a Saturday and they said no locksmith available. After 2 hrs of this, I insisted they move me so I could get on with my day.They were difficult about it because the hotel was supposedly full. I did get moved but they refused any compensation. I complained directly to Hilton who gave me points. From memory about 10K.