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Thread: New M&M award booking engine Rollout Q4/2024
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Old Jan 28, 2025 | 9:30 am
  #66  
Deckter
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Originally Posted by oliver2002
Just call in. Since it doesn't cost extra to book over the phone (looking at AC & UA) I only use the website for straightforward things.
I mean, if booking a simple F award is not straightforward, then what is?

Originally Posted by Van_Looy
Besides the dismal customer service and awful product, the need to phone for anything and everything is one of the main reasons why I dislike LHG/M&M.

Just give me an IT tool that is able to do everything except for the most complex requests.
I totally agree; this is a newly implemented booking platform that is unable to handle simple queries.
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