Leave it to the intern to devise a complex, incomprehensible, inconsistent list of conditions and an even longer list of restrictions and exceptions, based on whether you booked F or A (if you booked O and have the nerve to request, instead of limousine service they will dispatch Carsten's bodyguard to kick you in the groin), ticket price, status, minimum distance to airport, maximum distance to airport, minimum flight length, country you are travelling to, how many posts you made on FT, and which phase of the moon it is.