Originally Posted by
KARFA
when I have struggles online before, I have spoken or emailed the GGL team who can sort it out by contacting the relevant team and getting it done manually. Occasionally you will get GGL agents saying they can’t do anything, but that’s rubbish.
Thanks. It's so embarrassing when I'm trying to do a nice thing and the recipient ends up being frustrated or even doesn't know they have been nominated!
So I did call - the lady on the GGL line did say that it has to be done manually by another team. it seems that ba.com is trying to do the right thing but its UI ends up getting stuck in a loop. Lack of testing yet again.