Originally Posted by
psiachp
Dealing with a frustrating supervisor, could use some assistance as maybe I'm wrong?
Have a one-way ticket that agent is saying is multi-city: AKL-BNE (layover 10 days)-LAX-connection-EWR-(layover)-DFW.
UA cancelled its BNE-LAX service and is putting me on BNE-SFO-LAX.
I asked if I can go either AKL-MEL-LAX-EWR-DFW or worse comes to worse AKL-BNE-MEL-LAX-EWR-DFW and supervisor said NO. We also don't want SFO-EWR.
Supervisor insists I must go via SFO, and says the policy considers MEL a change of destination because even though the fare priced as a one-way, it's a "multi-city" and this isn't like changing a connection city. Any thoughts? Or maybe I'm wrong (happy to admit this).
I’m not following your use of layover vs. connection here. They typically mean the same thing, but 10 days would make it a stopover, not a layover — and that makes a gigantic difference, because stopovers are coded into the fare whereas layovers / connections / transfers (the technical term) are not. Do you have a second stopover in EWR (> 24 hours)?
Was this an award or a cash ticket? How did you book it?
I agree with the previous poster that because BNE is a stopover, you’re unlikely to be able to leverage a schedule change there to remove it. How long are you trying to stay in MEL?