Originally Posted by
Trouvaille
My point was MHC seems to handle everything single-handedly — no need for a second team/agent. They even go as far as not requiring extraneous identification processes.
It's been a while so my memory may be faulty, but IIRC my experience with being transferred to the "luxury team" was after initially calling in to MHC (and pressing 0 after my concierge was unavailable)