Originally Posted by
shellyphl
If your MHC consistently replies promptly, consider yourself lucky. My particular MHC is inconsistent with replies, sometimes it's hours and other times it's multiple days and multiple follow-ups, so I always call in when I have a time sensitive request. I would love to use her to avoid the extra time/hassle, but when I see standard suite availability open at a property where it's notoriously difficult to apply SUAs, I'm going to call.
Mea culpa for not being clear — there is a generic MHC phone number that connects you to any available MHC representative.
If you look at the bottom of an email from your MHC, it lists their generic phone number. Emails take days as you say. The above phone number is more personalized than the other communication routes.