Originally Posted by
cxwaterboy
Whatever they’ve been doing is working fine. 3 queues is good enough.
Exactly.
You're a frequent flyer or a premium pax - you know where you're standing, so join the right queue.
You're not a frequent flyer or a premium pax - assuming you don't know where you should stand, then join the long Y queue.
Why make 7 lines when 4 has been working nicely