Originally Posted by
flarmip
I wouldn't say it's a bug really, if you have been told a particular payment due date when booking (and in my experience, the date shown in MMB matches this) then it's binding.
They acknowledge it's a bug but it's one they don't seem to be too bothered about fixing and they're happy to honour the dates on MMB/eTicket, I have this issue every time we book long haul as we always start in MAN.
I've previously had this exchange with them after being reminded for payment at the 7 week mark (April 8th) vs the expected 4 week mark (April 29th)
Originally Posted by BA Holidays
As your booking is a long-haul booking, the balance due date should be 7 weeks prior to travel, which is Monday. However, I can see due to a system issue, your booking shows 29 April as the balance due date. It should be perfectly fine to keep 29 April as the balance due date, but if you can give me a few moments, I'll speak to our BA Holidays support team to make 100% sure for you.
...
Thanks for waiting. As it's a known internal issue with BA Holidays, they're still honouring the balance due date on the booking so you don't have to pay your balance until 29 April, as shows on ba.com, the email and our internal system. I'll add notes to your booking to confirm this, which will stop your booking from being cancelled next week. You will be perfectly fine to make payment by 29 April.