Originally Posted by RedDevil83

Have just received my email from BA about a complaint I made in mid December for a shocking “supper” meal in J on MIA-LHR.

The complaint was made on behalf of me and my partner travelling together, my email states: “We'd like to offer you and those travelling with you an eVoucher for £xxx as an apology - we hope this goes some way towards making up for your experience:”

Am I to assume this voucher is to cover both of us? Or should we expect for my partner to receive an email soon with her voucher for the same amount? Not too familiar with how it usually works when complaining on behalf of two people travelling together, and I think the BA email could be read and interpreted both ways.

as a side note, having a voucher to spend is fine, if I were to push for avios instead would I likely get it, and what sort of e-voucher/avios exchange rate should I expect