Originally Posted by tuff

This is a warning/awareness message. We have just returned from a BA holiday to New Orleans, Memphis and Nashville. Each hotel charged a (quite substantial) destination fee allthough our BA paperwork said that it was waived for the first hotel. Inevitably it was charged by the hotel so we are fighting to get that refunded. At the final hotel half the staff hadn't heard of it and other half, although they had heard of it, didn't know what it entitled customers to. So just a head-up - check if you are being charged a "destination fee" and make sure you get full value out it!