Originally Posted by
downinit
The one line was randomly being redirected to a series of kiosks where the passports and fingerprints were being scanned for about half of the people in the queue. What made no sense at all is that both the people who used these kiosks and the people not going through the kiosks were still going to the same passport control officers, and the time spent per person didn't seem to change for people who had already wasted time on the kiosks before providing the exact same information to the officers at the desk.
If you did biometrics at the kiosks, you will not be asked to do it again when you are at the immigration booth. They added the kiosks to lessen the work needed at the booth. Last Dec, I noticed that bulk of the wait was actually the immigration officer doing/encoding something on his PC and waiting to print/printing? of landing permission.